Return Policy

An item is only eligible for return within 7 calendar days from package marked as delivered.

To be eligible for a return, your item must be unused, unworn and in the same condition that you received it. It must also be in the original packaging with no damage.

Damaged items MUST be reported within 3 days of receiving the goods to Hello@Imperfectpenelopy.com

Note:
Original Shipping is not refundable. We do not accept C.O.D. deliveries for returns, exchanges or any delivery of any sort. Also, we don’t refund original shipping and handling charges.

If items are in less than perfect condition the items will be sent back at the customers expense or Posh Peanut INC, at its sole discretion, may charge a restocking fee. Please include a copy of the invoice/packing slip sent to you at the time of delivery along with a note on why the merchandise is being returned.

REFUNDS
Refunds are issued back to the original method of payment or with an online credit.

Refunds are processed within 10-15 business days of receiving your return. We will send you an email confirmation when your return has been received and the refund has been issued.

We do not accept exchanges.

If you would like to exchange a item for a different color, size, style please place a new order for that item and send back the original order for a refund within 7 calendar days of receipt.

COUPONS
Coupons must be rendered at checkout, no exceptions, no refunds. We cannot combine coupon codes. 1 coupon per person, per transaction.

PRE ORDERS
All Pre-Order items will be shipped at the given time frame in each description and/or pop up. If there are any delays you will be notified via email. All orders containing PRE-ORDER & in-stock items will ship during the pre- order time frame. If you need in stock items urgently please place a separate order.

How do I make a return?

Please email us at Hello@Imperfectpenelopy.com for more information.

Original Payment

Please email us at Hello@Imperfectpenelopy.com for more information.

Imperfect Penelopy will refund the cost of the returned merchandise as soon as we receive the delivery, and send you an email to confirm that the return has been completed.

Refunds are in the form of original payment, such as the credit card used for the original
order. If the refund is applied to your credit card, your credit card company may take up to 10 additional business days to post the refund to your account.

HOW DO I CHANGE OR CANCEL MY ORDER?
Please email Hello@Imperfectpenelopy or call 801-946-1165 within 6 hours of placing your order, if we have shipped your order we cannot cancel or refund a order.

Shipping Information

We ship from Cache Valley, Utah Monday – Friday, Excluding weekends & holidays.

SHIPPING TRANSIT TIMES
◦ Our current processing time is 1- 2 business days. Once shipped it takes
approx. 3-5 business days to deliver in the USA. Most customers receive their
order within a week.
◦ Priority & Express orders are shipped out same or next business day and take
between approx 1-3 business days to receive.
◦ All items will be shipped Via USPS standard shipping unless you have upgraded
your shipping at checkout.

Approximate ship transit times:
Standard shipping transit times/ 3-5 business days
Priority shipping transit/ 2-3 business days
Express shipping transit/ 1-2 business days ( guaranteed )
This is for domestic orders only.

ORDER STATUS
Once your order has been shipped you will get an email sent to you with a tracking number. You can use that number to track your package through USPS tracking or directly from the email.

If you have any questions or concerns about shipping please feel free to contact us at Hello@Imperfectpenelopy.com

If you need your order rushed please choose the rush order and add that to your cart. We are not responsible for any lost or stolen packages. If you are having trouble tracking your package with the tracking number we provide please contact USPS.

Refused or undeliverable packages

Refused or undeliverable packages are subject to return shipping costs that vary by shipping method used in the original order.
◦ YOU WILL BE CHARGED THE UNDELIVERABLE FEE THAT THE COURIER
CHARGES US
◦ If you choose not to have your order re-delivered we can refund you the cost of
the items but the original shipping cost and the undeliverable charge from the
courier will be deducted from the refund as well as a 20% restocking fee.

LOST, STOLEN AND DAMAGED ITEMS
Imperfect Penelopy is not responsible for lost, stolen or damaged items and recommend you send it back using an insured courier. We highly recommend you make sure you are provided with a tracking number or delivery confirmation and keep this for your records and possibly for our reference.